• 71 West Terrace, Adelaide SA 5000 | ABN 83 007 625 078
  • sales@motorspty.com
  • 71 West Terrace, Adelaide SA 5000 | ABN 83 007 625 078
  • sales@motorspty.com

Return Policy

Motors PTY > Return Policy

15-Day Return Policy

Eligibility & General Conditions

Motors PTY (MPTY) provides a 15-day return policy for eligible vehicles and machinery, subject to the following conditions:

  • Reimbursement: Customers receive 100% of the purchase price, excluding non-refundable fees (e.g., buy fees, payment processing fees, taxes, reconditioning costs).
  • Price Cap: Refunds are limited to 104% of the Hour Meter Wholesale National Average Price at the time of purchase.
  • Eligible Buyers: Applies only to dealers and individuals in Australia purchasing vehicles or machinery located within Australia.

Eligible Vehicles & Machinery

To qualify for a return, the item must meet these criteria:

  • Condition: Must be free of structural damage.
  • Minimum Sales Price: $1,000 or higher.
  • Weight Requirement: Machinery must have a Gross Vehicle Weight (GVW) of at least 1,000 kg.
  • Eligible Inventory: Includes but is not limited to:
    • Agricultural and construction equipment
    • Commercial vehicles
    • Off-road vehicles, ATVs, and forklifts
    • Heavy- and medium-duty trucks
    • Trailers
  • Condition of Sale: Items sold “As Is” qualify for returns.

Return Terms & Conditions

  1. Return Period & Usage Limits

    • The 15-day return period begins upon receipt of the item.
    • The item is ineligible for return if it exceeds:
      • 20 hours of use or
      • 200 kilometers of travel

  2. Return Process

    • Contact our sales team within 15 days of receiving the item.
    • Our team will guide you through the return process and ensure compliance with return conditions.

  3. Shipping & Inspection

    • Return Shipping: MPTY arranges and covers return shipping only through approved carriers.
    • Inspection: Items must be returned in their original condition with no modifications or damage.
    • Restocking Fees: If damage or alterations are found upon inspection, a restocking fee may apply.

  4. Refund Process

    • If the item meets all return criteria and passes inspection, a refund will be issued to the original payment method, minus any applicable restocking fees.

  5. Exclusions

    • This policy does not apply to new equipment.

  6. Governing Law

    • This policy is governed by Australian Commonwealth Contract Law.
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